FAQ

PrimeGrower.com accepts PayPal and all major credit cards as secure payment methods as well as Wire Transfer, Money Order, Cash and we now accept CRYPTOCURRENCY PAYMENTS courtesy of Coinbase Commerce. Simply select Coinbase Commerce at checkout to place orders using Bitcoin, Bitcoin Cash, DAI, Ethereum, Dogecoin, USD Coin and Litecoin.
All international payments should be made ONLY via Wire Transfer! No other form of payment is accepted for International orders. Please contact us prior to place an international order.

Most orders to continental US states are with FREE SHIPPING. We do ship to AK, HI, Canada, UK and many other countries, but you must pay the shipping cost. To know more about our destination listings, contact us via support@primegrower.com

We offer FREE shipping on most orders to all continental US states. For more information please click here.

We ship from more than 15 warehouses located in Illinois, Texas, Pennsylvania, Florida, North Carolina, Indiana, Michigan, Colorado, California and Tennessee. Orders always ship from the closest warehouse with stock available to the delivery address. In order to minimize the wait, sometimes we may have the item drop-shipped directly from the manufacturer/ distributor.

Yes, we do. We offer very competitive prices on Wholesale orders. Please visit our Wholesale page for more details here.

Yes, we do. We offer 100% Satisfaction Guarantee, 120 Day Return Policy. If you apply for a return within the first 30 days after delivery of your package, you are eligible for money back refund. Requesting a return after the 30 days and before 120 days have passed, you are eligible for our store credit refund.

For more details, please read our Return & Replacements Policy.

Yes you can. Only items purchased on clearance /will be marked as clearance items/, Special and Bulk Order Items, Special Deals Items, Nutrients and Soils, Complete Grow Packages or the individual items contained within the Complete Grow Packages., Lamps (bulbs), Air Conditioners, Agriculture and Solar Machines, cannot be returned or exchanged.

If you are not happy with your purchase, please send us an email with your order number and contact information to support@primegrower.com. We will walk you through the refund procedure. Please note that customers are responsible for the return shipping charges. For more details please check our here for full Return & Exchange Policy.

To order online:

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out"
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

To place an order by phone:Simply call the order desk direct at224-391-6656  and one of our knowledgeable and friendly associates will provide fast, personalized service.
To place and order by email:support@primegrower.com

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact us.

All orders are shipped from our warehouse within 1-2 business days of the order being placed. US orders will take 3-6 days while International orders will take 3-6 weeks. This may still vary, depending on the availability of the carrier provider, custom investigation, and location.

All orders being shipped to Illinois are charged sales tax. If you are a tax exempt organization, please contact us for assistance. We will ask you to fax us a copy of your tax exempt certificate and you will be able to place the order with us over the phone.

If you place an order from outside US, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Note, in rare occasions custom agents may delay delivery of some packages.

PrimeGrower.com cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. By law, we must declare all items at their full price and cannot alter this amount to decrease International custom fees.
If you refuse a shipment from PrimeGrower.com, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to PrimeGrower.com in addition to minimum 25% re-stocking fee and for non-returnable items the amount will be up to 100%. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

Contact us if you would like to cancel an order.

Please note: as we process all orders almost immediately after payment, buyers can cancel an order maximum within 1-2 hours max after payment. We are unable to cancel orders after this time frame and no orders can be cancelled after the item/s have been already processed, shipped and during the transit of the parcel.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email along with the link to track your order. Or you can track the status of your order from your "order history" section on your account page on the website. If there are any issues, we will contact you.

If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-2 hours, and once our warehouse has processed and ship your order, we will be unable to make any changes.

If you have already placed your order, you will not be able to make changes. Please make a new order and contact us at support@primegrower.com immediately and we will waive the shipping charges if applicable.

Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee, which will be calculated based on the weight, size and location of the package. Do ensure you update us via email with the correct and complete address as soon as you can

A tracking number will be provided to you in your Shipping Confirmation email along with information on which website to track it. You can also check the status of your order from your account if you have created one with us /recommended/.

We have a large assortment of products stored in fulfillment centers across US. When you order multiple items at a time, they may be shipped separately from different locations, so they arrive faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once – they are on their way.

For missing or wrongly shipped items, please contact us at support@primegrower.com .
Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost!

It sure is. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Reach out to us via our contact form, call us at 224-391-6656 or send us a direct email at support@primegrower.com.
We typically reply within 24-48 business day hours.