Pre-Order Policy

At PrimeGrower.com, we offer you the ability to pre-order selected products before they launch or get re-stocked. Please read the following before pre-ordering products!

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• When pre-ordering through PrimeGrower.com, a 15% admin fee will be charged when cancelling goods, please bear this in mind before cancelling.

• If you choose to cancel, you will lose your place in the queue for the goods you'd pre-ordered.

• When we give you an ETA for a product, delivery times may vary if there is delays with suppliers. We will give you accurate delivery times at the time of purchase, please refer to the items listing for the most up-to date ETA. This could get pushed back by the supplier, and you'll be contacted if this is the case.

• Online orders will go out as fast as possible once they have arrived, you'll get shipping confirmation when this has happened.

• You may place a pre-order directly at PrimeGrower.com Online Store, by phone or by email.

  To place a pre-order by phone: Simply call the order desk direct at 224-391-6656  and one of our knowledgeable and friendly associates will provide fast, personalized service.
  To place a pre-order by email: support@primegrower.com